Safety Standards & Procedures

Spring Wind Dispensary fills prescriptions
for licensed healthcare practitioners and qualified students only.

  • Formulas are received by secure website, fax, email or phone and then reviewed by a Licensed Acupuncturist for accuracy.
  • Receiving Checklist:

    1. Do mathematical or translation adjustments need to be made?
    2. Is formula to be filled with raw herbs or granules?
    3. Are herb names correct?
    4. Dosage amounts are verified and checked.
    5. Is billing and shipping information clear?

    If there are any questions the prescriber is called to verify information before filling.

  • The prescription is placed on the “to be filled” rack.
  • The prescription is filled by a Licensed Acupuncturist or trained, experienced herb worker.

FILLING GRANULE ORDERS:

Granule orders are filled in a separate room designed to maintain clean conditions. Clean towels, funnels, and mixing tools are used for each formula filled. The area of the table used is cleaned before each new prescription is filled. A fan and air filter are used to minimize granule “dust” in the air. Calibrated digital gram scales are used to measure ingredients.

Procedures

  1. The written prescription is checked again for accuracy, legibility, and math.
  2. Herb containers are pulled and lined up for checking.
  3. A stamp is placed on the back of the prescription sheet to be dated and signed by each person checking the prescription.
  4. A person other than the filler checks the herbs pulled against the prescription for accuracy and then signs the stamp on the line marked “checked by”.
  5. After washing hands, the filler places a clean stainless steel cup with a handle on the gram scale and the weight is set at zero. Each ingredient is weighed separately, then combined in a clean stainless steel bowl and thoroughly mixed with a clean tool.
  6. Total weight is checked against the total on the prescription for accuracy.
  7. A clean funnel and tool are used to transfer the granules to clean containers according to the desired weight per container.
  8. The containers are “shrink sealed” for safety.
  9. The filler signs the stamp on the back of the prescription on the line marked “filled by”.

Invoicing Granule Orders:

The sealed bottles are placed in a individual order box along with the prescription and order form and placed on the invoicing counter where the order is invoiced and billed to the practitioner or patient according to the practitioner’s instructions. The invoice shows the ingredients in the formula, their individual weight, total cost, and weight who was billed and where the order is shipped.

Bottle labels are printed with the date, order ID number, Dr.’s name, patient’s name, name of formula dosing directions and the total weight according to the practitioner’s instructions.

A shipping label is printed out to be placed on packages to be shipped. The invoicer signs the stamp on the back of the prescription in the space labeled “invoiced by”. Invoiced orders are then placed back into their individual order box and moved to the shipping counter. A person other than the invoicer checks the order against the original practitioner instructions before packaging and labeling for shipment or pick up.

Shipping Checklist:

  1. Ship or pick up?
  2. Billed to correct account?
  3. Shipped to correct address?
  4. Invoice sent to correct person?
  5. List of herbs and dosages on the invoice matches original prescription?
  6. Bottle /bag labels match practitioner’s instruction?
  7. Gram spoons for granules included as needed?
  8. Prices are checked and verified.
  9. Shipper securely packs the order and paperwork and applies the label for shipping or pick up.

Shipper signs the stamp on the back of the prescription on the line marked “shipped by”.

FILLING RAW HERB ORDERS:

Procedures:

  1. One clean food grade paper sheet is laid out on the raw herb counter for each package of the formula ordered.
  2. Raw herb containers are pulled and lined up for checking.
  3. A stamp is placed on the back of the prescription sheet to be dated and signed by each person checking the prescription.
  4. A person other than the one filling the order checks the herb containers pulled against the prescription for accuracy and then signs the appropriate line on the stamp marked “checked by”.
  5. After washing hands, each raw herb in the formula is weighed separately on a calibrated gram scale and placed on the clean paper sheet. The herbs on the paper are kept separate for ease of checking the ingredients a second time before packaging. Instructions for grinding, wrapping, post add, etc are followed.
  6. The filler signs the stamp on the back of the prescription marked “filled by”.
  7. The filler puts the herbs into brown paper bags and seals them.
  8. The packages are placed in an individual order box along with the prescription and sent to the invoicing counter where the order is invoiced and billed to the practitioner or patient according to the practitioner’s instructions.

Invoicing Raw Herb Orders:

The invoice shows the ingredients in the formula, their individual weight, total cost, and weight who was billed and where the order is shipped.

Bag labels are printed with the date, order ID number, Dr.’s name, patient’s name and dosing directions according to the practitioner’s instructions. A shipping label is printed out to be placed on packages to be shipped.

The invoicer signs the stamp on the back of the prescription in the space labeled “invoiced by”. Invoiced orders are then placed back into their individual order box and moved to the shipping counter.

A person other than the invoicer checks the order against the original practitioner instructions before packaging and labeling for shipment or pick up.

Shipping Checklist:

  1. Ship or pick up?
  2. Billed to correct account?
  3. Shipped to correct address?
  4. List of herbs and dosages on the invoice matches original prescription?
  5. Bottle /bag labels match practitioner’s instruction?
  6. Correct number of herb packages?
  7. Prices are checked and verified.
  8. Shipper securely packs the order and paperwork and applies the label for shipping or pick up.

Shipper signs the stamp on the back of the prescription on the line marked “shipped by”.